DOMAIN 4: ORGANISATION AND MANAGEMENT SKILLS
INTRODUCTION
Domain 4 includes competency standards that relate to the way public health and management pharmacists apply organisational and managerial skills to ensure the effective and efficient delivery of pharmaceutical services. It includes behavioural statements relating to the operation and maintenance of facilities and the application of sound fiscal principles to ensure sustainable pharmaceutical services that are adaptive to changing environments.
The organisation and management competencies are:
| 4.1 | Human resources management; |
| 4.2 | Financial management; |
| 4.3 | Pharmaceutical infrastructure management; and |
| 4.4 | Quality assurance and management. |
DOMAIN 4: QUALITY MANAGEMENT IN PUBLIC HEALTH PHARMACY AND MANAGEMENT
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COMPETENCIES
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BEHAVIOURAL STATEMENTS
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| 4.1 | Human resources management |
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| 4.1.1 | Establish a public health lead within each pharmacy to encourage other members of the pharmacy team to develop their public health skills and knowledge. |
| 4.1.2 | Identify human resource requirements and manage human resources effectively. |
| 4.1.3 | Review performance management policies and processes. |
| 4.1.4 | Ensure adherence to all relevant legislation. |
| 4.1.5 | Apply motivational theories in performance management and development of human resources. |
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| 4.2.1 | Analyse and interpret financial data and develop and manage budgets. |
| 4.2.2 | Ensure adherence to all relevant legislation. |
| 4.2.3 | Apply the principles of pharmacoeconomic assessments. |
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| 4.3 | Pharmaceutical infrastructure management |
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| 4.3.1 | Manage pharmaceutical facilities and equipment. |
| 4.3.2 | Develop and review workplace and workflow procedures and policies as required. |
| 4.3.3 | Develop and review workflow systems to manage, prioritise and organise work schedules. |
| 4.3.4 | Ensure pharmaceutical infrastructure and equipment meet GxP relevant legislative requirements and local procedures and policies. |
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| 4.4 | Quality assurance and management |
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| 4.4.1 | Conduct regular audits as part of an interdisciplinary team to review relevant public health and pharmaceutical services in accordance with GPP and relevant legislation. |
| 4.4.2 | Use feedback from complaints and audits to implement improvement strategies and monitor and evaluate the outcomes. |
| 4.4.3 | Develop and update systems for documentation and record-keeping for quality assurance purposes. |
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